Warranty Admin - Asbury Automotive Group Las Colinas

Asbury Automotive Group; Irving (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and …)

Job summary

Asbury Automotive Group is seeking a Warranty Administrator to manage warranty claims; you will work closely with manufacturers, service teams and customers to ensure accurate submission and timely collections. This role emphasizes strong organization, attention to detail and compliance with warranty policies.

The position requires prior automotive/administrative experience, a minimum age of 18, and the ability to pass background and drug screenings.

Qualifications

• Two years of automotive/administrative work experience required.
• Must be at least 18 years old and able to pass background and drug screens.
• Experience reviewing warranty claims and working with manufacturers is a plus.

Responsibilities

• Submit warranty claims to manufacturers using current administrative tools.
• Review warranty repair orders for accuracy, completeness and legibility.
• Maintain records of all claims and their current status.
• Ensure deductibles are documented and collected from customers.
• Aim for a 95% warranty claims acceptance rate and <=10 days of receivables.
• Coordinate with shop foremen, lead technicians and service advisors.
• Adhere to all manufacturers and aftermarket warranty policies and procedures.
• Establish and maintain relationships with warranty reps at manufacturers and third-party providers.
• Ensure diagnostic forms accompany repair orders when required by policy.

Skills

Organizational skills

Attention to detail

Automotive experience

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Warranty Admin, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. Does this sound like you?

Company Benefits:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.

• Adhere to all manufacturers and after-market warranty company’s policies and procedures
• Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business
• Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
• Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer’s warranty policy and procedures manual
• Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
• Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
• Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
• Maintain a record of all claims submitted, returner/rejected, or paid and their current status
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
• Strong organizational skills and attention to detail a must
• Two years previous automotive/administrative work required
• Work with shop foremen, lead technicians and service advisors to effectively discuss warranty claims
• Must be a minimum of eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

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