Warranty Administrator - Honda Boston

Asbury; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

Stock Awards

Job summary

Asbury Automotive Group’s Warranty Administrator role is based in the Boston area. You will manage the prompt submission of warranty claims to manufacturers and after-market providers, ensuring accurate processing and revenue collection for every job.

The position offers hourly pay of $20-$25 with weekly payroll, and a robust benefits package including health, vision, dental, 401k with company match, PTO, and paid training.

Qualifications

• Two years of automotive/administrative experience required.
• Strong organizational skills and attention to detail.
• Must be able to pass pre-employment screening (background and drug test).

Responsibilities

• Submit warranty claims to manufacturers and after-market companies.
• Maintain relationships with warranty representatives.
• Review repair orders for accuracy and completeness.
• Enter labor operation codes and failure codes.
• Ensure deductibles are collected from customers at repair.
• Strive for warranty claims acceptance rate and timely receivables.

Skills

Strong organizational skills

Attention to detail

Two years automotive/administrative

Job description

About Asbury

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as o ne of the best places to work by both Newsweek and US News & World report.

Warranty Administrator

Compensation $20-$25 Hourly

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.

Company Benefits

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities. Additional advantages:
• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Warranty Administrator, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. Does this sound like you?

The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.

• Adhere to all manufacturers and after-market warranty company's policies and procedures
• Establish and maintain productive relationships with the manufacturer's designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business
• Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
• Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer's warranty policy and procedures manual
• Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
• Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
• Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
• Maintain a record of all claims submitted, returner/rejected, or paid and their current status
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
• Strong organizational skills and attention to detail a must
• Two years previous automotive/administrative work required
• Work with shop foremen, lead technicians and service advisors to effectively discuss warranty claims
• Must be a minimum of eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.