Warranty Admin

Hiley Mazda of Hurst; Fort Worth, Northern (TX, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Hiley Automotive Group in Fort Worth, TX is hiring a Warranty Administrator to manage warranty repair orders, submit manufacturer claims, and track receivables. You will collaborate with technicians, service writers, and the accounting team to ensure accurate documentation and timely payments.

The ideal candidate has warranty experience, strong attention to detail, and proficiency with Microsoft Office. General accounting knowledge is a plus in a fast-paced dealership environment.

Qualifications

• Warranty experience preferred
• Attention to detail essential
• Ability to work well with others and be part of a team
• Proficiency with Microsoft Office
• General accounting knowledge preferred

Responsibilities

• Book warranty repair orders and submit claims of manufacturer warranty
• Maintain receivables schedules; service contract claim submission and follow up
• Work closely with technicians, service writers, and supervisors
• Coordinate with vendors and manufacturers to ensure prompt receipt and shipment of parts
• Process warranty paperwork to ensure proper documentation and verify criteria
• Reconcile warranty receivables and work with accounting to obtain payments
• Stay abreast of factory recalls, announcements, and procedures
• Review warranty work orders for completion, accuracy, and legibility

Skills

Warranty experience

Attention to detail

Teamwork

General accounting knowledge

Tools

Microsoft Office

Job description

# Warranty Admin## Hiley Cars FORT WORTH, TX Full TimeAt the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.**Benefits**- 401(k) available at most locations- Medical and Dental- Paid Time Off- Competitive Pay- Life Insurance- Professional Development**Responsibilities**- Book warranty repair orders and submit claims of manufacturer warranty.- Maintain receivables schedules; service contract claim submission and follow up.- Work closely and effectively with team of technicians, service writers, and supervisors.- Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.- Communicate with Service Advisors to define the scope of a warranty claim.- Process all warranty paperwork to ensure proper documentation and to verify criteria.- Arrange for parts for shipment to factory or distributor.- Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.- Stays abreast of all factory recalls, announcements, and procedures.- Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.- Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.- Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.- Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.- Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.- Maintain record of all claims submitted, returned/rejected and paid and their current status- Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.- Provide a weekly report to the service manager regarding claims status.- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.**Qualifications**- Warranty experience preferred- Attention to detail- Ability to work well with others and be part of a team- Proficiency Microsoft Office- General accounting knowledge preferredWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.