Warranty Admin

Official Hiley Auto Group DFW Metroplex; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan

Medical & Dental

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Official Hiley Auto Group DFW Metroplex is seeking a Warranty Clerk to manage warranty repair orders and claims, maintain receivables, and work closely with technicians and service staff. The role requires meticulous documentation and strong coordination with vendors for parts and claims.

The ideal candidate will have warranty experience, attention to detail, and proficiency in MS Office. Prior accounting knowledge is a plus in a busy dealership environment.

Qualifications

• Warranty experience preferred.
• Attention to detail required.
• Ability to work well with others and be part of a team.
• Proficiency with Microsoft Office.
• General accounting knowledge preferred.

Responsibilities

• Book warranty repair orders and submit manufacturer warranty claims.
• Maintain receivables schedules and service contract claims.
• Collaborate with technicians, service writers, and supervisors.
• Coordinate with vendors and manufacturers for parts receipt/shipment.
• Define scope of warranty claims with Service Advisors.
• Process warranty paperwork for proper documentation and criteria.

Skills

Warranty experience

Attention to detail

Teamwork

MS Office proficiency

General accounting knowledge

Tools

MS Office

Job description

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

Benefits

• 401(k) available at most locations
• Medical and Dental
• Paid Time Off
• Competitive Pay
• Life Insurance
• Professional Development

Responsibilities

• Book warranty repair orders and submit claims of manufacturer warranty.
• Maintain receivables schedules; service contract claim submission and follow up.
• Work closely and effectively with team of technicians, service writers, and supervisors.
• Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.
• Communicate with Service Advisors to define the scope of a warranty claim.
• Process all warranty paperwork to ensure proper documentation and to verify criteria.
• Arrange for parts for shipment to factory or distributor.
• Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.
• Stays abreast of all factory recalls, announcements, and procedures.
• Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
• Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
• Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
• Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
• Maintain record of all claims submitted, returned/rejected and paid and their current status
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
• Provide a weekly report to the service manager regarding claims status.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.

Qualifications

• Warranty experience preferred
• Attention to detail
• Ability to work well with others and be part of a team
• Proficiency Microsoft Office
• General accounting knowledge preferred

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.