Warranty Admin

Hiley Volkswagen of Huntsville; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Medical and Dental

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Hiley Automotive Group seeks a Warranty Administrator to manage warranty repairs, claim submissions, and receivables. You will work closely with technicians, service writers, and supervisors to ensure accurate documentation and timely reimbursements.

Ideal candidates bring warranty experience, strong attention to detail, and basic accounting knowledge. The role offers growth opportunities within a structured dealership environment and a team-focused culture.

Qualifications

• Warranty experience preferred.
• Attention to detail is essential.
• Ability to work well with others and be part of a team.
• General accounting knowledge is a plus.

Responsibilities

• Book warranty repair orders and submit claims.
• Maintain receivables schedules and follow up on service contract claims.
• Coordinate with technicians, service writers and supervisors.
• Track parts shipments and warranty paperwork for proper documentation.
• Provide weekly reports on claims status and communicate with management.

Skills

Warranty experience

Attention to detail

Team player

General accounting knowledge

Tools

Microsoft Office

Job description

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

Benefits

• 401(k) available at most locations
• Medical and Dental
• Paid Time Off
• Competitive Pay
• Life Insurance
• Professional Development

Responsibilities

• Book warranty repair orders and submit claims of manufacturer warranty.
• Maintain receivables schedules; service contract claim submission and follow up.
• Work closely and effectively with team of technicians, service writers, and supervisors.
• Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.
• Communicate with Service Advisors to define the scope of a warranty claim.
• Process all warranty paperwork to ensure proper documentation and to verify criteria.
• Arrange for parts for shipment to factory or distributor.
• Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.
• Stays abreast of all factory recalls, announcements, and procedures.
• Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
• Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
• Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
• Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
• Maintain record of all claims submitted, returned/rejected and paid and their current status
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
• Provide a weekly report to the service manager regarding claims status.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.

Qualifications

• Warranty experience preferred
• Attention to detail
• Ability to work well with others and be part of a team
• Proficiency Microsoft Office
• General accounting knowledge preferred

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.