Service Advisor

Hiley Hyundai of Fort Worth; Fort Worth, Northern (TX, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and Dental

401(k)

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Hiley Hyundai of Fort Worth is seeking a Service Advisor to manage the service orders and drive lane flow while delivering prompt, courteous, and effective service to customers. You will take ownership of the customer experience and help ensure technician time is efficiently allocated to service needs.

The role requires strong communication, excellent organizational skills, and the ability to work with minimal supervision.

Qualifications

• Professional, well-groomed appearance.
• Organized and friendly personality.
• Demonstrated ability to manage others.

Responsibilities

• Oversee service orders and flow of the Drive Lane.
• Provide concierge support for all owner inquiries.
• Ensure daily inventory of technicians' time is allocated to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Collaborate with management on hiring and discipline in the service department.

Skills

Customer service

Communication

Team leadership

Time management

Problem solving

Education

High School Diploma or Equivalent

Job description

# Service Advisor## Hiley Hyundai of Ft Worth 9000 West Freeway, Fort Worth, TX Full TimeAt the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.**Benefits**- Medical and Dental- 401(k) available at most locations- Paid Time Off- Competitive Pay- Life Insurance- Professional Development**Responsibilities**- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.- Ensure the daily inventory of technicians' time is consistently sold to service customers.- Answer technical questions about vehicle problems, warranties, services, and repairs.- Maintain Customer Satisfaction scores at or above company standards.- Assist in diagnosing vehicle problems; order parts and tools as necessary.- Oversee administration of warranty claims as well as training and supervising of service department.- Reinforces company policies and adheres to company standards.- Encourages compliance with applicable laws and regulations.- Maintain good working relationship with factory(s) and foster positive employee relations.- Collaborate with upper management to make service department hiring and discipline decisions.**Qualifications**- Organized and friendly personality- Demonstrated ability to manage others- Time management skills- Fantastic communication skills with your customers- High School Diploma or Equivalent preferred- Professional, well-groomed personal appearance- Consistent record of service and sales success- Strong record of positive customer satisfaction results- Team oriented and self-motivated- Able to work with little supervision- Clean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.