Warm Intake & Care Coordinator

DeCoach Recovery Centre; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Paid holidays and PTO

Company-matched 401(k)

Tuition reimbursement

Opportunities for advancement

STAR-eligible facilities

Job summary

DeCoach Recovery Centre in Dayton, OH is seeking an Intake Specialist to welcome clients by phone and in person, collect essential information, and schedule in-person assessments across our facilities.

You will verify eligibility, maintain confidential records, and coordinate with clinical teams to ensure timely, compassionate care. This full-time role emphasizes privacy, empathy, and accurate documentation.

Qualifications

• High school diploma or equivalent.
• Experience in a client-facing role (healthcare, social services, or customer service).
• Comfort with data entry and electronic records.
• Clear verbal and written communication; discretion and respect for confidentiality.

Responsibilities

• Welcome new clients by phone and in person, guiding them through intake with warmth and respect.
• Interview clients to gather personal, medical, and service-related information.
• Verify eligibility and documentation.
• Enter and maintain accurate records in electronic systems, protecting confidentiality.
• Connect clients with the right internal teams for timely follow-up and care.
• Explain processes and next steps clearly so no one feels lost.
• Recognize urgent or complex situations and escalate to supervisors or clinical staff.
• Follow privacy laws, organizational policies, and quality standards.

Skills

High school diploma

Client-facing experience

Data entry

Verbal and written communication

Discretion and confidentiality

Education

High school diploma or equivalent

Tools

Intake software

Job description

DeCoach Recovery Centre in Dayton, OH is seeking an Intake Specialist to welcome clients by phone and in person, collect essential information, and schedule in-person assessments across our facilities.

You will verify eligibility, maintain confidential records, and coordinate with clinical teams to ensure timely, compassionate care. This full-time role emphasizes privacy, empathy, and accurate documentation.