Intake & Admissions Specialist, Behavioral Health

Wooded-Glen-Recovery-Center-; Henryville (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Wooded Glen Recovery Center in Henryville, IN, is seeking an Intake Coordinator to establish a warm front-desk presence. This role handles phone triage, pre-registration, and insurance verification, coordinating with referral sources and admissions staff to support timely intake.

Responsibilities include pre-admission assessments, CRM documentation, arranging transportation, and maintaining contact with potential clients.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling or related field preferred.
• Experience in healthcare admissions preferred, especially in mental health or substance use disorder fields.
• Strong interpersonal and interviewing skills; ability to assess and communicate with clients and families.

Responsibilities

• Establish and maintain a first-impressions environment at the front desk.
• Conduct pre-admission assessments and interviews with clients, families, or collateral sources.
• Review admissions against criteria and guide discussions with referral sources for client support.
• Coordinate with admissions and external parties to ensure timely admission of clients.
• Document all activities and calls in the CRM; verify insurance benefits for private admissions.
• Arrange transportation and maintain a waiting list to facilitate admissions.
• Support the admissions department with administrative duties and ensure quality service to clients and families.

Skills

Phone triage

Insurance verification

Interviews

CRM documentation

Communication

De-escalation

Education

High School Diploma or equivalent

Bachelor’s Degree in social work, psychology, counseling

Job description

Wooded Glen Recovery Center in Henryville, IN, is seeking an Intake Coordinator to establish a warm front-desk presence. This role handles phone triage, pre-registration, and insurance verification, coordinating with referral sources and admissions staff to support timely intake.

Responsibilities include pre-admission assessments, CRM documentation, arranging transportation, and maintaining contact with potential clients.