Warm Hospitality Host & Reservations Pro

Hawksmoor - Boston; Boston (MA); On-site; USD 24,796 - 35,817; Full time

Job summary

Hawksmoor Boston is opening a new restaurant and seeks experienced Hosts/Reservationists to welcome guests, manage reservations, and uphold Hawksmoor’s service standards. You will be the first connection for guests, ensuring warm, informed, and genuine hospitality from inquiry to departure.

Join a team that values inclusivity, collaboration, and excellence. This role emphasizes strong menu knowledge, proactive guest handling, and coordinated communication with kitchen and floor teams for a

Qualifications

• Previous experience as a host or reservationist in a high-volume restaurant.
• Excellent communication and welcoming demeanor.
• Ability to manage multiple tasks and bookings accurately.

Responsibilities

• Answer phone calls, emails, and guest reviews warmly and professionally using Hawksmoor tone.
• Manage reservations accurately with OpenTable.
• Use Triple Seat to handle guest inquiries and group bookings.
• Welcome and check in guests with warmth and hospitality.
• Collaborate with kitchen, bar, and floor teams on guest notes and preferences.
• Maintain detailed guest profiles, including VIPs and celebrations.

Skills

Hospitality mindset

Excellent communication

Multitasking

Teamwork

Tools

OpenTable

Triple Seat

Job description

Hawksmoor Boston is opening a new restaurant and seeks experienced Hosts/Reservationists to welcome guests, manage reservations, and uphold Hawksmoor’s service standards. You will be the first connection for guests, ensuring warm, informed, and genuine hospitality from inquiry to departure.

Join a team that values inclusivity, collaboration, and excellence. This role emphasizes strong menu knowledge, proactive guest handling, and coordinated communication with kitchen and floor teams for a