Reservations & Guest Experience Manager

Hawksmoor - Boston; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous pay and benefits

Award-winning restaurant environment

Career opportunities and mentoring

Job summary

Hawksmoor - Boston is seeking a Reservations Manager for their new restaurant opening in fall 2026. Key responsibilities include managing reservations, ensuring excellent guest experiences, and leading a team dedicated to service standards. The role offers the chance to be part of a respected brand known for its quality and community values. Ideal candidates will possess strong hospitality skills and a commitment to team engagement and operational excellence.

Qualifications

• Experience in a hospitality role with a focus on guest experience.
• Ability to manage reservations effectively and maintain accurate records.
• Strong leadership skills to mentor and inspire team members.

Responsibilities

• Model exceptional hospitality and deliver Hawksmoor service standards.
• Manage OpenTable reservations and ensure smooth guest experiences.
• Lead the door during peak shifts and maintain communication with kitchen and bar.

Skills

Exceptional hospitality

Warm communication

OpenTable management

Strong menu knowledge

Team leadership

Time management

Job description

Hawksmoor - Boston is seeking a Reservations Manager for their new restaurant opening in fall 2026. Key responsibilities include managing reservations, ensuring excellent guest experiences, and leading a team dedicated to service standards. The role offers the chance to be part of a respected brand known for its quality and community values. Ideal candidates will possess strong hospitality skills and a commitment to team engagement and operational excellence.