Warm Front Desk Receptionist — Senior Care

BHI Senior Living; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid on the job training

401K with matching contributions

On-site gym

On-site pool

Daily pay option

Employee Assistance Program (EAP)

Job summary

Clark Retirement is seeking a friendly Receptionist to be the welcoming first impression for visitors and residents. The role is part-time, with Sundays 8:00am–4:00pm, and may include additional weekday/weekend hours to cover shifts for other receptionists.

You’ll handle calls, greet guests, and support care staff while upholding safety and privacy standards (HIPAA). A positive, compassionate approach is essential to brighten the lives of our residents.

Qualifications

• Basic computer literacy and ability to use Microsoft Office Suite.
• Excellent communication with residents, families, and team members.
• Demonstrates empathy, patience, and reliability in all interactions.

Responsibilities

• Operate a multi-line phone system and answer calls promptly in a friendly manner.
• Transfer calls to appropriate areas and take messages for staff when needed.
• Greet visitors at the main entrance and direct them to the right person; ensure sign-in and badge policy compliance.
• Monitor emergencies, direct staff, and contact emergency personnel as needed; use overhead paging when required.
• Maintain files for residents, rooms, and entry systems; keep mail and coat areas organized.
• Manage LOA lists, memorial/birthday lists, and publish as appropriate.
• Comply with HIPAA in all communications and processes.
• Supervise package and flower deliveries as part of reception duties.
• Assist supervisor with typing, reports, and other administrative tasks.
• Conduct wellness checks as needed and notify care staff of concerns.
• Support residents’ well-being and safety through routine liaison with care teams.

Skills

Basic computer literacy

Clear communication

Empathy and patience

Reliability

Education

High School or higher

Tools

Microsoft Office Suite

Job description

Clark Retirement is seeking a friendly Receptionist to be the welcoming first impression for visitors and residents. The role is part-time, with Sundays 8:00am–4:00pm, and may include additional weekday/weekend hours to cover shifts for other receptionists.

You’ll handle calls, greet guests, and support care staff while upholding safety and privacy standards (HIPAA). A positive, compassionate approach is essential to brighten the lives of our residents.