Receptionist

BHI Senior Living Inc.; Grand Rapids (MI); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid on the job training

401K with matching contributions

On-site gym

On-site pool

Daily pay option

Employee Assistance Program (EAP)

Job summary

Clark Retirement is seeking a friendly Receptionist to greet visitors and support daily operations on Sundays, 8:00am–4:00pm. This part-time weekend role may expand to cover weekdays or additional shifts. The ideal candidate brings strong customer service, organization, and a compassionate approach to resident well-being.

Join a close-knit team that values safety, HIPAA compliance, and professional conduct in a welcoming, supportive environment.

Qualifications

• Basic computer literacy and a working knowledge of Microsoft Office Suite applications.
• Detail-oriented and organized.
• Communicate clearly and respectfully with residents, families, and team members.
• Take pride in supporting residents’ well-being and safety.

Responsibilities

• Operates multi-line phone system and answer calls in a polite, personal, and friendly manner.
• Greets and directs visitors to appropriate staff and ensures sign-in and badges per policy.
• Monitor emergency situations and direct staff; contact emergency personnel when needed.
• Maintain files of residents' names, room locations, and entry systems.
• Administrative tasks as assigned.

Skills

Customer service

Communication

Empathy

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

Multi-line phone system

Job description

Are you a warm and welcoming individual with a passion for creating a positive impact on the lives of seniors? Are you the kind of person who believes that a friendly smile and a listening ear can make all the difference? If so, we have an exciting opportunity that could be perfect for you! We are searching for an exceptional Receptionist to become the friendly first impression for visitors of Clark Retirement. Step into a role where your hospitality and compassion will shine, and where you'll find fulfillment in making every day brighter for our cherished residents. If you're ready to be a vital part of a close-knit team, then read on and discover how you can play a key role in creating joyful moments in the golden years of our residents' lives.

The open schedule is every Sunday, 8:00am - 4:00pm.

This is a part time weekend position, with the potential for more hours covering shifts for other receptionists on weekdays or weekends.

Why You’ll Love Working Here:

At Clark Retirement, we know a fulfilling career is about more than a paycheck.

We offer:

• We offer paid on the job training
• 401K with matching contributions
• Comfortable and safe working environment
• On-site gym, on-site pool, daily pay option, and Employee Assistance Program (EAP)
• A supportive, team-oriented environment that values excellence in care and encourages staff to lead with compassion

In This Role You Will:

• Operates multi-line phone system and answer calls as quickly as possible in a polite, personal, and friendly manner.
• Transfer calls to appropriate areas/staff members. Take message when needed and ensure the message is sent to the appropriate staff/area.
• Greets and monitor visitors at main entrance and see that they are directed to the appropriate individual who can assist them ensuring that all visitors and contractors sign in and wear appropriate badges according to policy and procedure.
• Monitor emergency situations, direct staff to emergent situations, call emergency personnel as needed, contact appropriate staff. Utilize overhead paging system to alert residents/visitors/staff of emergency situations.
• Maintains various files of residents’ names, room locations for visitor entry system, phone bridge system, mail room, reception area and coat room.
• Maintains LOA (leave of absence), memorial service list, birthday/anniversary lists and publish/send as appropriate
• Comply with HIPAA in all communications and other aspects of the position.
• Supervises package delivery and flower deliveries
• Assists with various typing, reporting requirements, computer, and other functions for supervisor and any department as assigned.
• Conduct Wellness Checks as needed
• Notify care staff of any concerns regarding resident’s well-being or safety
• Administrative tasks as assigned

Who You Are:

• Basic computer literacy and a working knowledge of Microsoft Office Suite applications
• Detail-oriented and organized
• Communicate clearly and respectfully with residents, families, and team members, and you demonstrate patience, empathy, and reliability in all interactions
• Take pride in supporting residents’ well-being, maintaining high standards of safety, and contributing to a positive, collaborative care environment

Clark Retirement is anequal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Ready to join our smiling reception team?

Functional Expert

Functional Expert: Considered a thought leader on a subject

Team Player

Team Player: Works well as a member of a group

Detail Oriented

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Enthusiastic: Shows intense and eager enjoyment and interest

Work-Life Balance

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter

Self-Starter: Inspired to perform without outside help

Goal Completion

Goal Completion: Inspired to perform well by the completion of tasks

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.