Receptionist

BHI Senior Living; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid on the job training

401K with matching contributions

On-site gym

On-site pool

Daily pay option

Employee Assistance Program (EAP)

Job summary

Clark Retirement is seeking a friendly Receptionist to be the welcoming first impression for visitors and residents. The role is part-time, with Sundays 8:00am–4:00pm, and may include additional weekday/weekend hours to cover shifts for other receptionists.

You’ll handle calls, greet guests, and support care staff while upholding safety and privacy standards (HIPAA). A positive, compassionate approach is essential to brighten the lives of our residents.

Qualifications

• Basic computer literacy and ability to use Microsoft Office Suite.
• Excellent communication with residents, families, and team members.
• Demonstrates empathy, patience, and reliability in all interactions.

Responsibilities

• Operate a multi-line phone system and answer calls promptly in a friendly manner.
• Transfer calls to appropriate areas and take messages for staff when needed.
• Greet visitors at the main entrance and direct them to the right person; ensure sign-in and badge policy compliance.
• Monitor emergencies, direct staff, and contact emergency personnel as needed; use overhead paging when required.
• Maintain files for residents, rooms, and entry systems; keep mail and coat areas organized.
• Manage LOA lists, memorial/birthday lists, and publish as appropriate.
• Comply with HIPAA in all communications and processes.
• Supervise package and flower deliveries as part of reception duties.
• Assist supervisor with typing, reports, and other administrative tasks.
• Conduct wellness checks as needed and notify care staff of concerns.
• Support residents’ well-being and safety through routine liaison with care teams.

Skills

Basic computer literacy

Clear communication

Empathy and patience

Reliability

Education

High School or higher

Tools

Microsoft Office Suite

Job description

Are you a warm and welcoming individual with a passion for creating a positive impact on the lives of seniors? Are you the kind of person who believes that a friendly smile and a listening ear can make all the difference? If so, we have an exciting opportunity that could be perfect for you! We are searching for an exceptional Receptionist to become the friendly first impression for visitors of Clark Retirement. Step into a role where your hospitality and compassion will shine, and where you'll find fulfillment in making every day brighter for our cherished residents. If you're ready to be a vital part of a close-knit team, then read on and discover how you can play a key role in creating joyful moments in the golden years of our residents' lives.

The open schedule is every Sunday, 8:00am - 4:00pm.

This is a part time weekend position, with the potential for more hours covering shifts for other receptionists on weekdays or weekends.

Why You’ll Love Working Here:

At Clark Retirement, we know a fulfilling career is about more than a paycheck.

We offer:

• We offer paid on the job training
• 401K with matching contributions
• Comfortable and safe working environment
• On-site gym, on-site pool, daily pay option, and Employee Assistance Program (EAP)
• A supportive, team-oriented environment that values excellence in care and encourages staff to lead with compassion

In This Role You Will:

• Operates multi-line phone system and answer calls as quickly as possible in a polite, personal, and friendly manner.
• Transfer calls to appropriate areas/staff members. Take message when needed and ensure the message is sent to the appropriate staff/area.
• Greets and monitor visitors at main entrance and see that they are directed to the appropriate individual who can assist them ensuring that all visitors and contractors sign in and wear appropriate badges according to policy and procedure.
• Monitor emergency situations, direct staff to emergent situations, call emergency personnel as needed, contact appropriate staff. Utilize overhead paging system to alert residents/visitors/staff of emergency situations.
• Maintains various files of residents’ names, room locations for visitor entry system, phone bridge system, mail room, reception area and coat room.
• Maintains LOA (leave of absence), memorial service list, birthday/anniversary lists and publish/send as appropriate
• Comply with HIPAA in all communications and other aspects of the position.
• Supervises package delivery and flower deliveries
• Assists with various typing, reporting requirements, computer, and other functions for supervisor and any department as assigned.
• Conduct Wellness Checks as needed
• Notify care staff of any concerns regarding resident’s well-being or safety
• Administrative tasks as assigned

Who You Are:

• Basic computer literacy and a working knowledge of Microsoft Office Suite applications
• Detail-oriented and organized
• Communicate clearly and respectfully with residents, families, and team members, and you demonstrate patience, empathy, and reliability in all interactions
• Take pride in supporting residents’ well-being, maintaining high standards of safety, and contributing to a positive, collaborative care environment

Clark Retirement is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Education

High School or better.