Warehouse Operations Lead: Quality & Logistics

SwiftX Inc.; Town of Charlotte (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance, 100% Dental and

Vision Insurance

Job summary

SwiftX Inc. in New York state is seeking an Operations Manager to oversee DSPs and staffing agencies, ensuring compliance with company standards and guiding daily operations.

You will develop QA protocols, monitor performance, lead warehouse activities, and coordinate with internal teams and external partners to optimize service levels.

The role requires strong leadership, the ability to perform under pressure, and experience in last-mile or 3PL warehousing is a plus.

Qualifications

• Bachelor's degree or equivalent, bilingual Mandarin required.
• Experience in last-mile or 3PL warehousing and logistics related preferred but not required.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical skills

Decision making

Pressure handling

Mandarin

Education

Bachelor's degree or equivalent

Job description

SwiftX Inc. in New York state is seeking an Operations Manager to oversee DSPs and staffing agencies, ensuring compliance with company standards and guiding daily operations.

You will develop QA protocols, monitor performance, lead warehouse activities, and coordinate with internal teams and external partners to optimize service levels.

The role requires strong leadership, the ability to perform under pressure, and experience in last-mile or 3PL warehousing is a plus.