Warehouse Operations Lead - Train, Deliver, Elevate

Amazon Inc.; Houston (TX); Sur place; USD 27 000 - 38 000; Plein temps

Résumé du poste

Amazon in Houston is seeking a Lead Associate to drive fast, accurate delivery operations and customer satisfaction. You will mentor teammates, manage daily processes, and maintain safety and quality across multiple sites within 10 miles of the primary Operations site.

The role requires strong attention to detail, willingness to learn, and dedication to delighting customers, with opportunities to influence training and continuous improvement in a fast-paced retail warehouse environment.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• 2+ years of production, warehouse or other leadership, or 1+ years of Amazon experience.
• Experience managing inventory in a retail or distribution setting.
• Prior experience in training others.
• Strong verbal communication and customer service skills.
• Previous experience in providing peer-to-peer feedback.
• Demonstrated success in problem solving and delivering results.

Responsabilités

• Support, motivate, and model desired behavior for the rest of the team.
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance, and act as their main support at your assigned site.
• Maintain a clean, sanitary, safe, and organized workspace.
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs.
• Provide feedback on processes and standards, serving as the escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.
• Maintain a key to the site, and open and close following the proper procedures.
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages.
• Receive truck deliveries.
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service.
• Participate in associate onboarding as required.
• Ensure consistent execution of product workflow processes, guiding associates as needed including receiving, stocking, replenishing product, and preparing for delivery.
• Perform front-line duties whenever necessary.
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge.
• Utilize inventory management systems to scan, process, and count product.
• Perform additional duties as assigned

Connaissances

Microsoft Office

Warehouse leadership

Inventory management

Training others

Customer service

Feedback

Problem solving

Formation

High school diploma

Description du poste

Amazon in Houston is seeking a Lead Associate to drive fast, accurate delivery operations and customer satisfaction. You will mentor teammates, manage daily processes, and maintain safety and quality across multiple sites within 10 miles of the primary Operations site.

The role requires strong attention to detail, willingness to learn, and dedication to delighting customers, with opportunities to influence training and continuous improvement in a fast-paced retail warehouse environment.