Warehouse Operations Lead - Fast-Paced & Customer-Focused

Amazon Inc.; Long Beach (CA); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Amazon Inc. in Long Beach, CA seeks a Lead Associate to support and model best practices for a fast-paced warehouse team. You will prioritize tasks, learn continuously, and aim to delight customers while maintaining safe, organized operations.

You will train teammates, manage inventory workflows, receive deliveries, and collaborate with delivery partners to ensure top-notch service. Flexibility for shifts and lifting up to 49 pounds is required.

Qualifications

• 2+ years of production, warehouse or leadership experience
• 1+ years of Amazon experience
• Experience managing inventory in a retail or distribution setting
• Prior experience in training others
• Strong verbal communication and customer service skills
• Demonstrated success in problem solving and delivering results

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team
• Manage operational processes, safety, quality, performance, and delivery promises following Regional Area Manager guidance
• Maintain a clean, sanitary, safe, and organized workspace
• Provide ongoing training in systems and equipment knowledge, quality training, and general operations
• Provide feedback on processes and standards, training, deploying labor, and ensuring breaks and lunches
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages
• Receive truck deliveries
• Collaborate with associates and delivery partners to ensure smooth operations and customer service
• Participate in associate onboarding as required
• Ensure consistent execution of product workflow processes
• Perform front-line duties whenever necessary
• Contribute to continuous improvement of customer experience and operations
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

Skills

Strong verbal communication

Customer service skills

Leadership experience

Problem solving

Education

High school or equivalent

MS Office experience

Tools

Inventory management systems

Job description

Amazon Inc. in Long Beach, CA seeks a Lead Associate to support and model best practices for a fast-paced warehouse team. You will prioritize tasks, learn continuously, and aim to delight customers while maintaining safe, organized operations.

You will train teammates, manage inventory workflows, receive deliveries, and collaborate with delivery partners to ensure top-notch service. Flexibility for shifts and lifting up to 49 pounds is required.