Fulfillment & Operations Lead — Fast-Paced Team Coach

Amazon Inc.; Columbus (OH); On-site; USD 33,000 - 36,000; Full time

Job summary

Amazon Inc. is seeking a Lead Associate to join our fastest delivery operation.

This role offers open availability across seven days and the flexibility to work at multiple sites within 10 miles of the primary Operations site in the metro area. The ideal candidate pays close attention to detail, prioritizes tasks efficiently, shows willingness to learn, and is committed to delighting customers as part of a dynamic culture built on customer obsession, trust, respect, integrity, continuous

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
• Work 40 hours/week, and overtime as required.
• 2+ years of production, warehouse or other leadership, or 1+ years of Amazon experience
• Experience managing inventory in a retail or distribution setting
• Prior experience in training others
• Strong verbal communication and customer service skills
• Previous experience in providing peer-to-peer feedback
• Demonstrated success in problem solving and delivering results

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team
• Manage operational processes, safety, quality, performance, and delivery promises per guidance
• Maintain a clean, sanitary, safe, and organized workspace
• Provide ongoing training on systems, equipment, quality, and operations; assist in identifying training needs
• Provide feedback on processes; escalate issues; assist with training, staffing, and breaks
• Maintain a key to the site, and open and close following the proper procedures
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages
• Receive truck deliveries
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
• Participate in associate onboarding as required
• Ensure consistent execution of product workflow processes, guiding associates as needed including receiving, stocking, replenishing product, and preparing for delivery
• Perform front-line duties whenever necessary
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

Skills

Microsoft Office

Communication

Customer Service

Problem Solving

Training

Leadership

Inventory Management

Education

High School Diploma

Job description

Amazon Inc. is seeking a Lead Associate to join our fastest delivery operation.

This role offers open availability across seven days and the flexibility to work at multiple sites within 10 miles of the primary Operations site in the metro area. The ideal candidate pays close attention to detail, prioritizes tasks efficiently, shows willingness to learn, and is committed to delighting customers as part of a dynamic culture built on customer obsession, trust, respect, integrity, continuous