Warehouse Team Lead: Ops, Training & Customer Care

Amazon Inc.; Tacoma (WA); On-site; USD 37,000 - 40,000; Full time

Job summary

Amazon in the Seattle/Bellevue metro area is seeking a Lead Associate to drive efficient operations across retail warehouse sites. You’ll support, lead, and train team members while maintaining a clean, safe workspace and ensuring high-quality customer delivery.

The role emphasizes safety, adaptability to various site conditions, and hands-on leadership with a focus on learning and continuous improvement. Flexibility for weekends, nights, and overtime is required.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school diploma or equivalent.
• Work a flexible schedule/shift/work area to include weekends, nights, and/or holidays.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• Work 40 hours/week, and overtime as required.

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team.
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance, and act as their main support at your assigned site.
• Maintain a clean, sanitary, safe, and organized workspace.
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs.
• Provide feedback on processes and standards, serving as the escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.
• Maintain a key to the site, and open and close following the proper procedures.

Skills

Microsoft Office

Flexible schedule

Lift up to 49 pounds

Stand/walk up to 12 hours

On-site work

Education

High school diploma or equivalent

Job description

Amazon in the Seattle/Bellevue metro area is seeking a Lead Associate to drive efficient operations across retail warehouse sites. You’ll support, lead, and train team members while maintaining a clean, safe workspace and ensuring high-quality customer delivery.

The role emphasizes safety, adaptability to various site conditions, and hands-on leadership with a focus on learning and continuous improvement. Flexibility for weekends, nights, and overtime is required.