Lead Operations Associate: Training & Growth

Amazon Inc.; Houston (TX); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

401(k) matching

Employee assistance program (EAP)

Mental health support

Medical advice line

Job summary

Amazon in Houston, TX is seeking a Lead Associate to support and lead storefront and warehouse operations. You will be at the core of our fastest delivery cycle, ensuring timely customer orders and superior service through effective team leadership and process execution.

The role requires open availability seven days a week and flexibility to work at various sites within 10 miles of the primary Operations site.

Qualifications

• 1+ year of Microsoft Office products and applications experience.
• Work a flexible schedule including weekends, nights, and holidays.
• Can lift up to 49 pounds and stand/walk up to 12 hours.
• Work 40 hours/week and overtime as required.

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team.
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance.
• Maintain a clean, sanitary, safe, and organized workspace.
• Provide ongoing training in system and equipment knowledge, quality training, and general operations.
• Provide feedback on processes and standards and assist associates and peers in solving issues.
• Maintain a key to the site and open/close following proper procedures.
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages
• Receive truck deliveries
• Collaborate with associates and delivery partners for smooth operations and customer service
• Participate in associate onboarding as required
• Ensure consistent execution of product workflow processes including receiving, stocking, replenishing, and preparing for delivery
• Perform front-line duties when necessary
• Contribute to continuous improvement of customer experience and operations by developing best practices and product knowledge
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

Skills

Microsoft Office

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

Inventory management systems

Job description

Amazon in Houston, TX is seeking a Lead Associate to support and lead storefront and warehouse operations. You will be at the core of our fastest delivery cycle, ensuring timely customer orders and superior service through effective team leadership and process execution.

The role requires open availability seven days a week and flexibility to work at various sites within 10 miles of the primary Operations site.