Warehouse Operations Lead: QA, Training & Last‑Mile Logistics

SwiftX Inc.; Wilmington (NC); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance, 100% Dental and

Job summary

SwiftX Inc. is seeking a dedicated operations leader to oversee DSPs, staffing partnerships, and 3PL warehousing tasks. You will drive QA, monitor performance, and coordinate regional fleet operations to ensure reliable service and cost control.

A bachelor’s degree and Mandarin language skills are required, with on-the-ground leadership in a fast-paced setting. Experience in last-mile or 3PL warehousing is preferred but not required, and on-the-job training will be provided through rotation.

Qualifications

• Bachelor’s degree or equivalent; bilingual Mandarin required.
• Strong leadership, analytical, and decision-making skills.
• Experience in last-mile or 3PL warehousing and logistics preferred but not required.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical

Decision-making

Education

Bachelor’s degree or equivalent

Job description

SwiftX Inc. is seeking a dedicated operations leader to oversee DSPs, staffing partnerships, and 3PL warehousing tasks. You will drive QA, monitor performance, and coordinate regional fleet operations to ensure reliable service and cost control.

A bachelor’s degree and Mandarin language skills are required, with on-the-ground leadership in a fast-paced setting. Experience in last-mile or 3PL warehousing is preferred but not required, and on-the-job training will be provided through rotation.