Warehouse Operations Leader (Mandarin, Last-Mile/3PL)

SwiftX Inc.; Jacksonville (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance, 100% Dental and

Job summary

SwiftX Inc. in Jacksonville, FL is seeking an Operations Manager to oversee DSPs, staffing agencies, and regional fleet operations, ensuring compliance with company standards and cost control.

You will develop QA protocols, lead performance reviews, recruit DSPs, design training, optimize collection models, and coordinate with internal and external partners in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent; Mandarin bilingual required.
• Experience in last-mile or 3PL warehousing and logistics preferred but not required.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical

Decision-making

Mandarin Chinese

Education

Bachelor’s degree

Job description

SwiftX Inc. in Jacksonville, FL is seeking an Operations Manager to oversee DSPs, staffing agencies, and regional fleet operations, ensuring compliance with company standards and cost control.

You will develop QA protocols, lead performance reviews, recruit DSPs, design training, optimize collection models, and coordinate with internal and external partners in a fast-paced environment.