Warehouse Operations Lead — Last-Mile & QA (Mandarin)

SwiftX Inc.; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO 7 days

Sick leave 5 days

Holidays 6 days

401K match 2%

Medical insurance 50%

Dental & Vision

Job summary

SwiftX Inc. is seeking a hands-on Operations Supervisor to oversee DSPs and staffing agencies, ensure quality standards, monitor performance, and coordinate warehouse activities in a fast-paced environment.

A Bachelor’s degree or equivalent and bilingual Mandarin are required. Prior last-mile or 3PL warehousing experience is preferred, with strong leadership and decision-making under pressure.

Qualifications

• Bachelor’s degree or equivalent required.
• Experience in last-mile or 3PL warehousing and logistics preferred.
• Strong leadership, analytical, and decision-making skills required.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical

Decision making

Pressure handling

Bilingual Mandarin

Education

Bachelor’s degree or equivalent

Job description

SwiftX Inc. is seeking a hands-on Operations Supervisor to oversee DSPs and staffing agencies, ensure quality standards, monitor performance, and coordinate warehouse activities in a fast-paced environment.

A Bachelor’s degree or equivalent and bilingual Mandarin are required. Prior last-mile or 3PL warehousing experience is preferred, with strong leadership and decision-making under pressure.