Warehouse & Logistics Lead (Mandarin) | QA & Training

SwiftX Inc.; Wilmington (DE); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance, 100% Dental and

Job summary

SwiftX Inc. is seeking a seasoned operations leader to oversee DSPs, staffing agencies, and warehouse activities for our last-mile and 3PL logistics operations. You will drive QA, performance reviews, onboarding, and training while coordinating regional fleet operations and cost control.

The role requires strong leadership, analytical thinking, and the ability to perform under pressure in a fast-paced environment. Mandarin fluency is required and prior experience in logistics is a plus.

Qualifications

• Bachelor’s degree or equivalent required.
• Bilingual Mandarin required.
• Experience in last-mile or 3PL warehousing and logistics preferred but not required.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical skills

Decision making

Under pressure

Education

Bachelor’s degree or equivalent

Job description

SwiftX Inc. is seeking a seasoned operations leader to oversee DSPs, staffing agencies, and warehouse activities for our last-mile and 3PL logistics operations. You will drive QA, performance reviews, onboarding, and training while coordinating regional fleet operations and cost control.

The role requires strong leadership, analytical thinking, and the ability to perform under pressure in a fast-paced environment. Mandarin fluency is required and prior experience in logistics is a plus.