Warehouse Operations Lead – Last-Mile & DSP Training

Socket.dev; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO 7 days

Sick leave 5 days

Holidays 6 days

401K matching up to 2%

Health, Dental and Vision

Job summary

Socket.dev is seeking an experienced Operations Lead to oversee DSPs, warehouses, and logistics for last-mile activities in the Charlotte area.

You will lead daily operations, recruit and onboard staff, implement QA protocols, and drive continuous improvement while managing regional fleet costs. A bachelor’s degree and bilingual Mandarin are required; leadership and resilience in fast-paced environments are essential.

Qualifications

• Bachelor’s degree or equivalent required.
• Mandarin language proficiency required.
• Strong leadership, analytical and decision-making skills expected.
• Ability to perform under pressure in fast-paced environments.

Responsibilities

• Oversee and supervise DSPs and staffing agencies to ensure compliance with standards.
• Develop and enforce QA protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations and cost control.
• Optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical skills

Decision making

Communication

Operations management

Education

Bachelor’s degree or equivalent

Mandarin language proficiency

Job description

Socket.dev is seeking an experienced Operations Lead to oversee DSPs, warehouses, and logistics for last-mile activities in the Charlotte area.

You will lead daily operations, recruit and onboard staff, implement QA protocols, and drive continuous improvement while managing regional fleet costs. A bachelor’s degree and bilingual Mandarin are required; leadership and resilience in fast-paced environments are essential.