Warehouse Operations Lead

Fetch Package, Inc.; Charlotte (NC); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

401(k) and disability coverage

Paid time off and sick time

Leadership development resources

Job summary

Fetch is seeking a Warehouse Supervisor in Charlotte, NC to lead daily warehouse operations, manage drivers, associates, and contractors, and ensure on-time delivery while upholding safety and standards.

You will collaborate with the Warehouse Manager, coordinate labor, monitor performance, train staff on SOPs, and drive continuous improvement in a fast-paced, high-volume environment.

Qualifications

• 1+ years of experience in a warehouse, logistics, delivery, or operations environment; supervisory or team lead experience preferred.
• Comfortable using technology platforms and mobile apps to manage workflow and track performance; ability to learn the Fetch WMS quickly.
• Strong verbal and written communication skills with the ability to direct a team clearly and professionally.
• Ability to make sound operational decisions independently during a shift without direct manager oversight.

Responsibilities

• Execute building open and close procedures including warehouse and inbound yard walks to verify physical security; oversee daily warehouse operations including package receiving, sorting, staging, and dispatch to ensure smooth and on-time execution.
• Conduct daily vehicle inspections to verify equipment, supplies, and tools are properly stocked and accounted for; lead pre-shift and mid-shift team meetings covering stretching, SLA performance, delivery behavior review, and vehicle inspection accountability; communicate daily goals and assign job duties across drivers, associates, and contractors.
• Allocate labor across operational areas based on volume, staffing availability, and daily priorities.
• Independently assess associate and driver performance and production rates, providing timely direct feedback during shifts and escalating unresolved concerns to the Warehouse Manager; support ongoing associate development through coaching and skill-building conversations; assist the Warehouse Manager in conducting ride-along evaluations, documenting findings and contributing to structured feedback delivery.
• Train associates on Fetch standard operating procedures and verify ongoing SOP compliance across all areas of the operation.
• Coordinate operational relationships with independent contractors in partnership with the Warehouse Manager, including onboarding, dispatching, engagement tracking, and block schedule management.
• Use the Fetch WMS and operational reporting tools to monitor workflow, track inventory accuracy, action exception packages, report key performance metrics including OTR, UTR, and same-day SLA attainment, and complete required documentation including shift reports and incident records accurately and on time.
• Manage access control across assigned communities, maintaining proper key and fob chain of custody through sign-in/sign-out and reconciliation processes; promptly report any lost or missing access devices to the Warehouse Manager.
• Monitor and resolve open customer experience tickets daily, escalating unresolved issues to the Warehouse Manager or support teams as needed
• Model and reinforce a culture of safety and wellbeing on the floor — going beyond compliance with Fetch policies, OSHA regulations, and security standards — by identifying and addressing hazards immediately, ensuring all workplace injuries are reported promptly, and coaching team members on safe work practices throughout every shift
• Maintain a clean, organized, and properly equipped work environment throughout the shift, including any site-specific equipment or cold storage areas
• Serve as an on-site point of contact for residents, vendors, and third-party agencies, utilizing company SOPs to de-escalate situations and resolve concerns appropriately
• Identify and escalation major operational barriers; support continuous improvement initiatives, participate in cross-functional operational discussions, and provide coverage for the Warehouse Manager as needed

Skills

Warehouse experience

Supervisory experience

Communication

Safety awareness

Education

High school diploma or equivalent

Tools

Fetch WMS

Job description

Fetch is seeking a Warehouse Supervisor in Charlotte, NC to lead daily warehouse operations, manage drivers, associates, and contractors, and ensure on-time delivery while upholding safety and standards.

You will collaborate with the Warehouse Manager, coordinate labor, monitor performance, train staff on SOPs, and drive continuous improvement in a fast-paced, high-volume environment.