Warehouse Office Manager

Southshore Enterprises, Inc.; Normal (IL); On-site; Full time

Job summary

A leading logistics company seeks an Office Supervisor to lead a team of customer service representatives at their regional distribution center. The role focuses on operational excellence, team motivation, and ensuring safety standards. Candidates should have supervisory experience, strong leadership skills, and be proficient in SAP and Microsoft Office.

Benefits

Competitive pay

Health and life insurance

401(k) with company match

Paid vacation

Paid holidays

Qualifications

• 3+ years of clerical office supervision experience.
• Ability to lead and motivate a team.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Manage the inbound and outbound shipments.
• Lead and motivate CSRs to deliver customer service.
• Drive a culture of safety and continuous improvement.

Skills

Leadership & management skills

Communication skills

Time management

Tools

SAP

Microsoft Office

Job description

Southshore Companies is a privately held third party logistics company. At Southshore Companies, we are a committed team dedicated to safely providing best-in-class customer service through operational excellence. We prioritize the safety of our team members and believe in being a reliable and adaptable strategic partner with quality-minded individuals focused on serving the needs of our customers.

Summary:

• The Office Supervisor leads a team of customer service representatives (CSRs). The Office Supervisor plays a critical role in ensuring the safe, efficient, and effective functioning of the regional distribution center (RDC) clerical office, meeting customer requirements, and maintaining a high standard of operational excellence. The Office Supervisor provides coaching and leadership to all CSR personnel, and ensures the company’s culture, values, and processes are upheld. This supervisor will foster a team environment that motivates, inspires, educates, and empowers our team members to reach their full potential.

Responsibilities:

• Execute the daily office plan in accordance withthe site leadership team’s guidance and direction. Manage the inbound and outbound shipments and receipt of all products, materials, and supplies.
• Lead, motivate, and direct the CSRs to deliver best-in-class customer service.
• Ensure all reports and logs are filled out timely and correctly. Key point of contact for all customers entering the RDC.
• Ability to interface and communicate with direct customers and the leadership team within Southshore Companies.
• Drive continuous improvement though lean thinking and a 5S mentality.
• Assist site leadership team to train CSRs to perform his/her assigned work to the highest standards of excellence.
• Drive a culture centered around safety as a number one priority by ensuring a clean and organized working environment.

Qualifications:

• 3+ years of clerical office supervision experience .
• Leadership & management skills: ability to lead, assign work, and motivate CSRs to deliver exceptional performance.
• Knowledge and experience using SAP.
• Proficient in Microsoft Office products. Proficient with data entry skills
• Good written and verbal communication skills.
• Strong sense of time management.
• Bilingual candidates are strongly encouraged to apply.
• Ability to work Monday-Friday plus overtime, with flexibility during peak season, January-March.

Benefits:

• Competitive pay
• Health and life insurance
• 401(k) with company match
• Paid vacation
• Paid holidays

Pay:

• $24.00 + based on experience

Southshore Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.