Office Manager

Pool Scouts of Southern Maryland & Annapolis; White Plains (MD); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company in the pool services industry is seeking a dedicated Office Manager to ensure smooth operations. The position involves customer service, sales inquiries, and quality assurance, making it essential for customer satisfaction. The ideal candidate will have strong organizational skills and a background in customer service and sales.

Qualifications

• Proven experience in customer service and sales roles.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Serve as primary contact for customers, addressing inquiries.
• Manage jobs, routes, and schedules for efficiency.
• Act as liaison between GM, technicians, and partners.

Skills

Customer Service

Sales

Organizational Skills

Communication

Tools

Serviceminder.io

Job description

Job Type:

Overview:

Pool Scouts of Southern MD and Annapolis is seeking a dedicated and organized Office Manager. This role is essential in ensuring smooth operations and providing excellent service to our customers. The ideal candidate will excel in customer service, sales, and quality assurance, while efficiently managing jobs, routes, and customer interactions.

Key Responsibilities:

Customer Service:

Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.

Follow up with new and existing customers to ensure satisfaction and address any concerns.

Sales:

Book new customers and handle incoming sales inquiries.

Provide quotes and estimates from various pool suppliers (SCP, Leslie’s, and local vendors) to the General Manager (GM).

Quality Assurance:

Ensure all necessary pictures and comments from pool technicians are uploaded to Serviceminder.IO.

Follow up with customers to verify service quality and satisfaction.

Job and Route Management:

Manage jobs, routes, and schedules to optimize efficiency and productivity.

Ensure route optimization for technician assignments.

Communication:

Act as a liaison between the GM, pool technicians, and affiliate partners.

Send technician work schedules for the week.

Administrative Duties:

Invoice customers and collect payments via Serviceminder.io.

Maintain accurate records and ensure timely updates in the system.

Requirements:

Proven experience in customer service and sales roles.

Strong organizational and multitasking skills.

Excellent communication skills, both written and verbal.

Proficiency in using Serviceminder.io or similar software.

Ability to work independently and remotely.

Familiarity with the pool industry is a plus.

This is a remote position.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.