Warehouse IT Support Technician - Break/Fix & Imaging

Astreya Consultancy India; Dallas (TX); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical benefits (UHC/Kaiser)

Dental benefits

Vision benefits

Flexible Spending Account

Pre-Tax Commuter Benefit

Continuing Education

Job summary

Astreya seeks an experienced Warehouse Desktop Support Technician to join our services team. You will handle break/fix support for warehouse equipment, set up MAC OS and Windows PCs, and manage imaging, deployment, and asset tracking. This role emphasizes high-quality end-user support in a fast-paced environment.

You'll work with tools like JAMF, Intune, Workspace ONE, and SCCM, collaborating with IT colleagues to ensure SLA adherence and smooth operations across distribution centers.

Qualifications

• 3-5+ years of IT support in a high-volume technology environment.
• Proficiency in troubleshooting applications, hardware, and mobile technologies.
• Patience and empathy towards customer issues and concerns.
• Excellent written and verbal communication skills.

Responsibilities

• Provide break/fix support for warehouse and distribution center equipment, including packing stations, sorting stations, barcode scanners and prior experience with AGVs, AMRs, and AS/RS equipment.
• Set up and configure MAC OS and PC systems.
• Utilize zero-touch deployment techniques for MACs and PCs.
• Manage imaging and reimaging of MAC laptops and Windows PCs.
• Perform backup and restoration of end-user data.
• Maintain accurate asset information in the ticketing system to ensure a reliable asset database.
• Refresh end-user devices according to scheduled timelines.
• Assist with inventory activities on a weekly and monthly basis.
• Document end-user issues accurately within Flexera.
• Create, modify, and maintain processes and policies for MACs.
• Provide occasional level 1 technology support and ensure a high-quality user experience.
• Prioritize and complete assigned support requests in a timely manner.
• Document and elevate issues that cannot be resolved within SLA.
• Proactively communicate errors or improvements needed in documented support procedures.
• Track IT assets and adhere to inventory management guidelines for desktops, laptops, tablets, and other peripherals.
• Follow best practices for incident management, problem management, change management, and knowledge management.
• Perform other duties as assigned.

Skills

Detail-oriented

JAMF

Intune

Workspace ONE

SCCM

Excellent communication

Team player

Customer education

Adaptable

Promote ownership/culture

Tools

Windows 11

Mac OS X

Linux fundamentals

Snipe

Asset Panda

Remedy

Flexera

ServiceNow

Job description

Astreya seeks an experienced Warehouse Desktop Support Technician to join our services team. You will handle break/fix support for warehouse equipment, set up MAC OS and Windows PCs, and manage imaging, deployment, and asset tracking. This role emphasizes high-quality end-user support in a fast-paced environment.

You'll work with tools like JAMF, Intune, Workspace ONE, and SCCM, collaborating with IT colleagues to ensure SLA adherence and smooth operations across distribution centers.