Warehouse IT Support Pro: Macs, PCs & Scanners

Astreya Partners, LLC

San Bernardino (CA)

On-site

USD 24,000 - 38,000

Full time

6 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

Astreya Partners, LLC is seeking an experienced Warehouse Desktop Support Technician to join our services team in California. You will provide break/fix support for warehouse equipment, configure MAC and PC systems, deploy images, and manage end-user data and assets across the distribution network.

Ideal candidates have 3–5+ years in IT support, strong documentation skills, and experience with JAMF, Intune, and SCCM.

Qualifications

3–5+ years of experience providing general IT support in a high-volume technology environment.
Proficiency troubleshooting applications, hardware, and mobile technologies.
Excellent written and verbal communication skills.
Experience with Microsoft Windows 11, Mac OS X, and Linux fundamentals.
Familiarity with mobile devices (iOS, Android) and image deployment tools.

Responsibilities

Provide break/fix support for warehouse and distribution center equipment, including packing stations, sorting stations, barcode scanners and prior experience with AGVs, AMRs, and AS/RS equipment.
Set up and configure MAC OS and PC systems.
Utilize zero-touch deployment techniques for MACs and PCs.
Manage imaging and reimaging of MAC laptops and Windows PCs.
Perform backup and restoration of end-user data.
Maintain accurate asset information in the ticketing system to ensure a reliable asset database.
Refresh end-user devices according to scheduled timelines.
Assist with inventory activities on a weekly and monthly basis.
Document end-user issues accurately within Flexera.
Create, modify, and maintain processes and policies for MACs.
Provide occasional level 1 technology support and ensure a high-quality user experience.
Prioritize and complete assigned support requests in a timely manner.
Document and raise issues that cannot be resolved within SLA.
Proactively communicate errors or improvements needed in documented support procedures.
Track IT assets and adhere to inventory management guidelines for desktops, laptops, tablets, and other peripherals.
Follow best practices for incident management, problem management, change management, and knowledge management.
Perform other duties as assigned.