Warehouse & Dispatch Operations Lead | Route, Inventory & Safety

Benefast,-Inc.; Grand Prairie (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Benefast in Grand Prairie, TX is seeking a Warehouse & Dispatch Manager to lead branch warehouse execution and delivery routing. This hands-on leadership role oversees drivers, warehouse staff, and overall operations to ensure accurate fulfillment, safe practices, and efficient routing.

You will drive inventory discipline and coordinate with Inside Sales, Purchasing, and Accounting to meet branch goals. The position emphasizes daily dispatch, safety culture, performance reviews, and continuous

Responsibilities

• Establish and execute daily delivery routes
• Balance customer priority, geography, and truck capacity
• Use GPS tracking to monitor delivery progress in real time
• Prioritize a "Fix It Fast" mentality on delivery issues
• Adjust routes dynamically when priorities shift
• Direct supervisor of all branch drivers
• Ensure DOT compliance (medical cards, licensing, logs, inspections)
• Ensure all incoming shipments are received properly in NetSuite
• Determine whether product is stock or job-specific
• Inspect freight for damage and document immediately
• Review NetSuite "Orders to Fulfill" and "Orders to Ship" daily
• Ensure order pulling accuracy
• Coordinate with Inside Sales on fulfillment timing
• Maintain organized warehouse layout
• Implement and enforce bin location discipline
• Execute cycle counts on schedule
• Alert Purchasing Director on stock issues
• Own inventory accuracy at the branch level
• Maintain safe warehouse environment
• Enforce PPE standards
• Monitor forklift and equipment safety
• Address unsafe behavior immediately
• Lead warehouse safety culture
• Investigate incidents and implement corrective actions
• Directly manage Drivers and Warehouse Associates
• Conduct performance reviews in coordination with Branch Manager
• Address performance issues promptly
• Develop team members and identify growth opportunities
• Maintain a positive, professional work environment
• Work with Inside Sales on fulfillment coordination
• Coordinate with Purchasing on stock issues and inter-branch transfers
• Support Branch Manager on operational priorities
• Coordinate with Accounting on delivery documentation and billing discrepancies
• Review Teams for new orders and urgent issues
• Supervise loading and dispatch
• Monitor driver progress throughout the day
• Review "Orders to Ship" and "Orders to Fulfill" in NetSuite
• Oversee receiving and put-away
• Maintain warehouse organization
• Review vehicle maintenance logs and schedule repairs
• Review DOT compliance documentation for every driver
• Review routing efficiency and identify improvement areas
• Review team performance and coaching needs
• Evaluate warehouse layout improvements
• Recommend equipment needs
• Review staffing capacity and seasonal needs
• Support performance reviews for Drivers and Warehouse Associates
• Improve routing and inventory processes
• Participate in branch-level performance review and budget planning
• Authority over routing and dispatch decisions
• Authority over driver and warehouse associate discipline (in coordination with Branch Manager)
• Authority over warehouse organization and layout
• Authority over daily fulfillment and scheduling decisions
• Authority to escape safety violations and stop unsafe work
• Escalation to Branch Manager for major hiring, compensation, capital purchases, or significant operational changes
• Efficient routing with on-time deliveries
• Accurate order fulfillment and clean documentation
• Organized, clean warehouse
• Safe operations with strong safety culture
• Strong driver and warehouse team morale
• No billing errors due to documentation gaps
• Strong coordination with Inside Sales and Purchasing
• Volunteering for new tasks and projects without being asked

Job description

Benefast in Grand Prairie, TX is seeking a Warehouse & Dispatch Manager to lead branch warehouse execution and delivery routing. This hands-on leadership role oversees drivers, warehouse staff, and overall operations to ensure accurate fulfillment, safe practices, and efficient routing.

You will drive inventory discipline and coordinate with Inside Sales, Purchasing, and Accounting to meet branch goals. The position emphasizes daily dispatch, safety culture, performance reviews, and continuous