Warehouse Customer Success Specialist

MWCold; Kansas City (MO); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) match

PTO

Referral bonus

Zusammenfassung

Vertical Cold Storage is seeking a Customer Service Representative to support warehouse operations in Kansas City, MO. This full-time role focuses on customer satisfaction, order processing, and timely communication with drivers and staff.

Responsibilities include acting as liaison between the warehouse and customers, logging receipts, verifying counts, and ensuring accurate billing under tariff and negotiated rates. Strong English communication and problem-solving skills are essential.

Qualifikationen

• High school diploma or equivalent is required.
• 2-3 years of customer service or warehouse office experience preferred.
• Strong problem-solving and communication skills are essential.

Aufgaben

• Act as liaison between the warehouse and the customer, handling inquiries and orders promptly.
• Check drivers in/out and coordinate with dock operations.
• Enter receipts in the system accurately and ensure counts match.
• Verify orders are entered correctly and communicated to warehouse staff.
• Ensure billing is accurate according to tariff rates and negotiated rates.
• Prepare reports by collecting and summarizing information per procedures.

Kenntnisse

Customer service

Communication skills

Problem solving

Attention to detail

Teamwork

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Vertical Cold Storage is seeking a Customer Service Representative to support warehouse operations in Kansas City, MO. This full-time role focuses on customer satisfaction, order processing, and timely communication with drivers and staff.

Responsibilities include acting as liaison between the warehouse and customers, logging receipts, verifying counts, and ensuring accurate billing under tariff and negotiated rates. Strong English communication and problem-solving skills are essential.