Warehouse Customer Success Specialist

Vertical Cold Storage Llc; Kansas City (MO); Presencial; USD 33 000 - 41 000; Tempo integral

Resumo da oferta

Vertical Cold Storage is seeking a Customer Service Representative (Warehouse) for our Kansas City, MO facility. This full-time clerical role supports customer satisfaction by processing orders, handling inquiries and coordinating with dock operations.

The candidate will ensure receipts and counts are accurate in our system, communicate with warehouse staff, and assist management with daily duties. Monday through Friday, 8am-5pm, with competitive benefits; reading and writing English required.

Qualificações

• High school diploma or its equivalent.
• 2-3 years customer service or warehouse office experience.
• Prior warehouse/distribution experience preferred.
• Problem solving abilities.
• Excellent communication skills with ability to read and write English.

Responsabilidades

• Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to all inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Report any customer feedback to management including any sign of dissatisfaction.
• Check drivers in/out and assign door in coordination with dock operation. Notify warehouse of arrival and schedule.
• Ensure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions.
• Finalize receipts to confirm counts match or discrepancy are verified and documented and product is accurately located in system.
• Validate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.
• Ensure product is allocated to orders in line with customer’s instructions and have been properly processed and shipped from WMS system.
• Follow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on Vertical Cold Storage established tariff rates and any negotiated rates in effect for the customer.
• Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and follow up to ensure resolution.
• Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.
• Operate multiple phone line system ensuring expedient and courteous response.
• Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
• Maintain a safe working environment by following safety rules and regulations.
• Support assigned duties of management to assist in the business of the facility

Conhecimentos

Customer service

Communication

Problem solving

Formação académica

High school diploma

Descrição da oferta de emprego

Vertical Cold Storage is seeking a Customer Service Representative (Warehouse) for our Kansas City, MO facility. This full-time clerical role supports customer satisfaction by processing orders, handling inquiries and coordinating with dock operations.

The candidate will ensure receipts and counts are accurate in our system, communicate with warehouse staff, and assist management with daily duties. Monday through Friday, 8am-5pm, with competitive benefits; reading and writing English required.