Customer Service Representative - Warehouse

MWCold; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

PTO

Referral bonus

Job summary

Vertical Cold Storage is seeking a Customer Service Representative to support warehouse operations in Kansas City, MO. This full-time role focuses on customer satisfaction, order processing, and timely communication with drivers and staff.

Responsibilities include acting as liaison between the warehouse and customers, logging receipts, verifying counts, and ensuring accurate billing under tariff and negotiated rates. Strong English communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent is required.
• 2-3 years of customer service or warehouse office experience preferred.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Act as liaison between the warehouse and the customer, handling inquiries and orders promptly.
• Check drivers in/out and coordinate with dock operations.
• Enter receipts in the system accurately and ensure counts match.
• Verify orders are entered correctly and communicated to warehouse staff.
• Ensure billing is accurate according to tariff rates and negotiated rates.
• Prepare reports by collecting and summarizing information per procedures.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - Warehouse

Full Time Clerical Kansas City, MO, US

Monday through Friday 8am-5pm

Are you an experienced customer service professional, then Vertical Cold Storage is looking for you to join our team as a Customer Service Representative!

Vertical Cold Storage is a leader in our industry, as well as an employer of choice because not only do we offer a competitive wage, but we offer a competitive benefits package that includes health and welfare benefits, 401k match, PTO, referral bonus and more.

Why Vertical Cold Storage needs you:

We need you to be responsible for customer satisfaction of assigned account activity ensuring transactions are processed accurately, timely, and within the Vertical Cold Storage established processes and procedures.

Essential Duties and Responsibilities:

• Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to all inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Report any customer feedback to management including any sign of dissatisfaction.
• Check drivers in/out and assign door in coordination with dock operation. Notify warehouse of arrival and schedule.
• Ensure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions.
• Finalize receipts to confirm counts match or discrepancy are verified and documented and product is accurately located in system.
• Validate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.
• Ensure product is allocated to orders in line with customer's instructions and have been properly processed and shipped from WMS system.
• Follow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on Vertical Cold Storage established tariff rates and any negotiated rates in effect for the customer.
• Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and follow up to ensure resolution.
• Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.
• Operate multiple phone line system ensuring expedient and courteous response.
• Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
• Maintain a safe working environment by following safety rules and regulations.
• Support assigned duties of management to assist in the business of the facility

Job Qualifications - Education and Experience:

• High school diploma or its equivalent
• 2-3 years customer service or warehouse office experience
• Prior warehouse/distribution experience preferred
• Problem solving abilities
• Excellent communication skills with ability to read and write English

Physical Requirements:

• Ability to sit for extended periods of time
• Frequently required to bend, twist, use hands to finger, reach with hands and arms.