Field Customer Success Rep – Material Handling Solutions

Winchester Equipment Co.; Bristow (VA); On-site; USD 40,000 - 65,000; Full time

Job summary

Winchester Equipment Co. is seeking a Customer Service Representative to serve as the primary contact for Toyota Material Handling customers, supporting parts, service, rental, and equipment sales.

You will build strong relationships, identify needs, and coordinate solutions across departments to promote exceptional service and renewals. In this field-based role, you will manage customer profiles in the CRM, conduct outreach, generate leads, follow up on deliveries and repairs, and collaborate

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred in Business, Marketing, Customer Service, or related field.
• Two or more years of customer service, account management, inside sales, service advising, or dealership experience preferred.
• Experience in material handling, construction equipment, agricultural equipment, industrial equipment, automotive, or related industries preferred.
• Familiarity with Toyota Material Handling products and services is a plus.

Responsibilities

• Serve as primary contact for assigned customer accounts.
• Promote parts, service, rental, and equipment support capabilities.
• Develop and maintain customer profiles in the dealership CRM.
• Conduct regular customer outreach via calls, emails, and site visits.
• Generate sales leads and communicate to the appropriate department.
• Follow up on deliveries, major repairs, rentals, and purchases to ensure satisfaction.
• Collaborate with Parts, Service, Sales, Warranty, and Administration to resolve concerns.
• Track customer interactions and opportunities in dealership systems.
• Identify opportunities to increase aftermarket sales, service agreements, and rentals.

Skills

Customer service

Relationship management

Communication

CRM software

Microsoft Office

Problem solving

Time management

Teamwork

Multitasking

Education

High School Diploma or equivalent

Associate degree in Business/Marketing/Customer Service

Tools

CRM software

Microsoft Office Suite

Job description

Winchester Equipment Co. is seeking a Customer Service Representative to serve as the primary contact for Toyota Material Handling customers, supporting parts, service, rental, and equipment sales.

You will build strong relationships, identify needs, and coordinate solutions across departments to promote exceptional service and renewals. In this field-based role, you will manage customer profiles in the CRM, conduct outreach, generate leads, follow up on deliveries and repairs, and collaborate