Night Warehouse CSR – $22/hr + $2.50 Diff + Benefits

ID Logistics; Joliet (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) with match

Medical, Dental, Vision insurance

Paid time off

Company holidays

Job summary

ID Logistics in Joliet, IL is hiring a Distribution & Warehouse Customer Service Rep for the third shift (Sun–Thurs, 10:00 PM – 6:30 AM). This role handles shipping/receiving, billing, and customer inquiries, serving as the liaison between customers and warehouse operations.

Overtime may be required based on business needs. Competitive hourly pay is $22.00/hour with a $2.50 shift differential, plus benefits including medical, dental, vision, 401(k) with match, PTO, and holidays.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service, administrative, logistics, or warehouse support experience.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Experience using Microsoft Office applications, including Excel and Outlook.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to work overtime and flexible schedules as business needs require.

Responsibilities

• Manage shipping and receiving activities within warehouse management systems in partnership with site leadership.
• Process billing and invoicing accurately while meeting tight turnaround timelines.
• Investigate and resolve billing, invoicing, shipping, and receiving discrepancies with customers and internal teams.
• Provide daily communication with customers, operations teams, and management through email, phone, and in-person interactions.
• Serve as a liaison between warehouse operations and customers regarding account administration, invoicing, and credit changes.
• Maintain accurate records and documentation related to customer transactions and shipments.
• Support customer inquiries, special requests, and issue resolution in a professional and timely manner.
• Partner cross-functionally with Operations, Transportation, and Leadership teams to support service excellence.
• Follow corporate and site-specific Good Manufacturing Practices (GMPs) and report noncompliance when observed.
• Observe all company safety policies and assist in maintaining a safe work environment.
• Perform additional duties as assigned.

Skills

Customer service

Attention to detail

Communication

Microsoft Excel

Microsoft Outlook

Multitasking

Overtime flexibility

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Job description

ID Logistics in Joliet, IL is hiring a Distribution & Warehouse Customer Service Rep for the third shift (Sun–Thurs, 10:00 PM – 6:30 AM). This role handles shipping/receiving, billing, and customer inquiries, serving as the liaison between customers and warehouse operations.

Overtime may be required based on business needs. Competitive hourly pay is $22.00/hour with a $2.50 shift differential, plus benefits including medical, dental, vision, 401(k) with match, PTO, and holidays.