Warehouse Customer Care Supervisor | Lead Service & Ops

Lineage; United States; On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

401k retirement plan

Paid time off

Annual bonus eligibility

7 holidays

Job summary

Lineage seeks a skilled supervisor to oversee general office and customer service activities critical to daily warehouse results. You will supervise and train direct reports, act as the billing/claims contact, handle escalated issues, coordinate with Operations, and prepare regular customer activity reports.

The role emphasizes proactive problem-solving, strong communication, and reliable performance in a fast-paced distribution environment.

Qualifications

• 3 years customer service experience in warehousing and/or distribution environment
• Excellent verbal and written communication skills with the ability to interact with internal and external customers
• Excellent problem-solving skills and attention to detail
• Proficient computer skills, including Microsoft Office Suite
• Must be able to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility
• Ability to work a flexible work schedule and shift, including weekends if needed

Responsibilities

• Supervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
• Serve as point of contact to receive billing and customer claims
• Handle escalated customer issues and validate the claims
• Coordinate with Operations to meet on-time turnaround goals
• Partner with Operations to prepare regular reports of customer activity
• Conduct root cause assessment to proactively improve customer services month over month

Skills

Customer service

Communication

Problem-solving

Scheduling

Tools

Microsoft Office Suite

Job description

Lineage seeks a skilled supervisor to oversee general office and customer service activities critical to daily warehouse results. You will supervise and train direct reports, act as the billing/claims contact, handle escalated issues, coordinate with Operations, and prepare regular customer activity reports.

The role emphasizes proactive problem-solving, strong communication, and reliable performance in a fast-paced distribution environment.