Warehouse Customer Care Lead

onelineage; Town of Conklin (NY); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401k retirement plan

Paid time off

Annual bonus eligibility

7 holidays per year

Job summary

Lineage is seeking a warehouse supervisor to oversee general office and customer service activities critical to daily results. You will supervise, train and assign duties to direct reports to ensure productivity and efficiency.

You will coordinate with Operations to meet on-time turnaround goals, handle billing and claims, and prepare regular reports on customer activity. Strong communication and problem-solving are essential; lifting up to 20 lbs may be required, with possible weekend shifts.

Qualifications

• 3 years customer service experience in warehousing and/or distribution environment.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Excellent problem-solving skills and attention to detail.
• Proficient computer skills, including Microsoft Office Suite.
• Must be able to lift a minimum of 20 lbs./9 kgs.; weight may be more depending upon facility.
• Ability to work a flexible work schedule and shift, including weekends if needed.

Responsibilities

• Supervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
• Serve as point of contact to receive billing and customer claims.
• Handle escalated customer issues and validate the claims.
• Coordinate with Operations to meet on-time turnaround goals.
• Partner with Operations to prepare regular reports of customer activity.
• Conduct root cause assessment to proactively improve customer services month over month.

Skills

Customer service

Communication

Problem-solving

Microsoft Office

Flexible schedule

Tools

Microsoft Office Suite

Job description

Lineage is seeking a warehouse supervisor to oversee general office and customer service activities critical to daily results. You will supervise, train and assign duties to direct reports to ensure productivity and efficiency.

You will coordinate with Operations to meet on-time turnaround goals, handle billing and claims, and prepare regular reports on customer activity. Strong communication and problem-solving are essential; lifting up to 20 lbs may be required, with possible weekend shifts.