Warehouse Customer Care Supervisor - Escalations & Claims

Lineage; Town of Conklin (NY); Presencial; USD 62.000 - 93.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Life & Disability

401k

Paid time off

Annual bonus

7 holidays

Descripción de la vacante

Lineage in Town of Conklin, NY is seeking a Warehouse Customer Service Supervisor to oversee daily results of the warehouse operation. You will supervise and train direct reports, provide performance feedback, and assign duties to maintain productivity and accuracy.

You will serve as the billing and customer claims contact, handle escalated issues, coordinate with Operations on on-time turnaround, and generate regular reports on customer activity.

Formación

• 3 years customer service experience in warehousing and/or distribution environment.
• Excellent verbal and written communication skills with internal and external customers.
• Excellent problem-solving skills and attention to detail.
• Proficient computer skills, including Microsoft Office Suite.
• Must be able to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility.
• Ability to work a flexible work schedule and shift, including weekends if needed.

Responsabilidades

• Supervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
• Serve as point of contact to receive billing and customer claims.
• Handle escalated customer issues and validate the claims.
• Coordinate with Operations to meet on-time turnaround goals.
• Partner with Operations to prepare regular reports of customer activity.
• Conduct root cause assessment to proactively improve customer services month over month.

Conocimientos

Verbal and written communication

Problem-solving

Attention to detail

Microsoft Office Suite

Team supervision

Flexibility in schedule

Descripción del empleo

Lineage in Town of Conklin, NY is seeking a Warehouse Customer Service Supervisor to oversee daily results of the warehouse operation. You will supervise and train direct reports, provide performance feedback, and assign duties to maintain productivity and accuracy.

You will serve as the billing and customer claims contact, handle escalated issues, coordinate with Operations on on-time turnaround, and generate regular reports on customer activity.