Warehouse Customer Service Supervisor: Lead Operations & Growth

CJ Logistics America; West Jefferson (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Tuition assistance

PTO

Job summary

CJ Logistics America is seeking a Warehouse Customer Service Supervisor to oversee daily warehouse customer operations, assign tasks, and coach team members to ensure efficiency and accuracy.

The role interfaces with operations, inventory and quality teams to resolve issues and provide supervision for Customer Service Specialists. A bachelor’s degree and 2 years supervisory experience are required.

Qualifications

• Bachelor’s degree is required.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access).
• Proven ability to analyze data and provide recommendations based on analysis.
• Strong interpersonal and communication skills.

Responsibilities

• Provide data and reporting to the customer, including KPI reporting and commentary.
• Produce and deliver reporting on carrier performance, inbound load quality, consignee performance and volume spike impact.
• Follow up on late orders and product availability; reschedule as needed.
• Address customer requirements shortcomings – quality concerns, volume spikes, etc.
• Handle all customer requests for exception management with Operations.
• Review forecast data with Operations Inventory.
• Evaluate demand against open orders.
• Collaborate with the customer on builds.
• Review labor planning with Workforce Management; analyze underperforming builds.

Skills

Data analysis

Interpersonal communication

Leadership

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

CJ Logistics America is seeking a Warehouse Customer Service Supervisor to oversee daily warehouse customer operations, assign tasks, and coach team members to ensure efficiency and accuracy.

The role interfaces with operations, inventory and quality teams to resolve issues and provide supervision for Customer Service Specialists. A bachelor’s degree and 2 years supervisory experience are required.