Customer Care & Logistics Coordinator

Lineage; Stevens Point (WI); On-site; USD 21,000 - 25,000; Full time

Job summary

Lineage is seeking a customer service associate to process orders, track availability, and resolve inquiries promptly. You will collaborate with warehouse and operations teams to ensure accurate invoicing and timely updates.

The role emphasizes strong communication, organization, and proficiency with Microsoft Office as you generate customer reports and maintain documentation. You will also coordinate with operations on special requests and act as the first point of contact for customers.

Qualifications

• High school diploma or GED required depending on facility.
• Excellent verbal and written communication in English.
• Excellent organizational skills and ability to multi-task.
• Proficient with Microsoft Office Suite.

Responsibilities

• Process invoices and verify accounts accurately and timely.
• Verify inbound receipts for accuracy.
• Coordinate product availability and daily shifts with warehouse team.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized way.
• Generate customer reports per customer request (weekly, monthly).
• Coordinate with Operations on special client requests; expediting when necessary.

Skills

Verbal and written communication

Organizational skills

Multi-tasking

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Lineage is seeking a customer service associate to process orders, track availability, and resolve inquiries promptly. You will collaborate with warehouse and operations teams to ensure accurate invoicing and timely updates.

The role emphasizes strong communication, organization, and proficiency with Microsoft Office as you generate customer reports and maintain documentation. You will also coordinate with operations on special requests and act as the first point of contact for customers.