Warehouse Customer Care & Logistics Specialist

ODW Logistics, Inc.; Lockbourne (OH); On-site; USD 32,000 - 44,000; Full time

Job summary

ODW Logistics, Inc. is seeking a Warehouse Customer Service Representative to handle administrative duties related to receiving, storing, maintaining, shipping and invoicing of our customers' inventory.

You will work with warehouse leadership, staff and customers to ensure accurate and timely service. The role requires 1–2+ years in customer service, proficiency with Microsoft Office, and familiarity with AS400 Warehouse Management System.

Qualifications

• 1–2+ years of customer service or related experience preferred.
• High School diploma or equivalent education/work experience preferred.
• Proficiency in Microsoft Office tools, data entry and internet application experience preferred.
• Previous experience with Warehouse Management System (AS400) preferred.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.).
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face).
• Manage customer information using Warehouse Management System and Microsoft Office tools.
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs.
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes.
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies.
• Complete daily and/or monthly customer reporting documentation.
• All other duties as assigned.

Job description

ODW Logistics, Inc. is seeking a Warehouse Customer Service Representative to handle administrative duties related to receiving, storing, maintaining, shipping and invoicing of our customers' inventory.

You will work with warehouse leadership, staff and customers to ensure accurate and timely service. The role requires 1–2+ years in customer service, proficiency with Microsoft Office, and familiarity with AS400 Warehouse Management System.