Warehouse Customer Service Specialist (2nd Shift)

ODW Logistics, Inc.; Groveport (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

ODW Logistics, Inc. is seeking a Warehouse Customer Service Representative for the 2nd shift in Groveport, Ohio.

The CSR handles all administrative duties related to receiving, storing, maintaining, shipping and invoicing of customer inventory and collaborates with warehouse leadership, employees and customers. Responsibilities include processing shipping and receiving documents, communicating with transportation, management and customers, managing customer information in the WMS and MS Office,

Qualifications

• 1–2+ years of customer service or related experience preferred.
• High School diploma or equivalent education/work experience preferred.
• Proficiency in Microsoft Office tools, data entry and internet application experience preferred.
• Previous experience with Warehouse Management System (AS400) preferred.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies
• Complete daily and/or monthly customer reporting documentation
• All other duties as assigned

Skills

Customer service

Microsoft Office

Data entry

AS/400

Internet applications

Communication

Education

High School diploma

Tools

AS/400 WMS

Job description

ODW Logistics, Inc. is seeking a Warehouse Customer Service Representative for the 2nd shift in Groveport, Ohio.

The CSR handles all administrative duties related to receiving, storing, maintaining, shipping and invoicing of customer inventory and collaborates with warehouse leadership, employees and customers. Responsibilities include processing shipping and receiving documents, communicating with transportation, management and customers, managing customer information in the WMS and MS Office,