Warehouse Automation & Systems Analyst

PCS Wireless; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and incentives

Growth and development opportunities

Collaborative work environment

Comprehensive benefits package

Job summary

PCS Wireless is seeking a Business Systems Analyst to join our Supply Chain Operations team in the US. You will bridge warehouse operations and technology, embedding with teams to understand workflows and design automation solutions.

You’ll own end-to-end initiatives, from identifying opportunities to defining requirements and delivering integrated systems with NetSuite and partner tools.

Qualifications

• Bachelor’s Degree in Supply Chain, Industrial Engineering, Information Systems, Business Analytics, Computer Science, or related field.
• 3 to 5 years of experience defining requirements and delivering technology solutions for operational end users, ideally in warehouse, distribution, supply chain, or manufacturing environments.
• Hands-on familiarity with WMS or Warehouse Execution System platforms and core warehouse processes; experience building, configuring, or implementing such a system is a strong plus.
• Demonstrated experience with warehouse automation and process improvement, with exposure to robotics and integrating them with WMS and ERP systems.
• Hands-on NetSuite experience is required, along with familiarity with integration middleware and enterprise integration platforms for connecting systems.

Responsibilities

• Own the delivery of a portfolio of warehouse and supply chain technology solutions, partnering with warehouse operations, supply chain, and PCS business functions to understand process needs and pain points and implement system improvements that support them.
• Embed with our warehouse and operations teams, observing workflows on the floor and working alongside operators, to fully understand how the business runs, surface pain points, and identify automation opportunities, then translate them into clear requirements, process maps, and a prioritized backlog.
• Help define our warehouse automation strategy and a phased roadmap (WMS / Warehouse Execution System initiatives), aligned to operational goals and business priorities.
• Lead solution design and configuration for our operational processes, whether built in-house or implemented from a vendor, including its integration with NetSuite (ERP) through our integration middleware, and with material-handling or robotics technologies as those initiatives mature.
• Prototype and configure solutions in test environments, demonstrate functionality to warehouse and business users, support user acceptance testing (UAT), and manage the promotion of approved solutions into production.
• Build business cases and value analysis to prioritize and justify automation investments.
• Identify opportunities to apply AI-augmented workflows that accelerate requirements gathering, process mapping, and documentation, reduce manual effort, and improve operational efficiency, then drive those ideas to execution.
• Partner with internal and offshore development teams and supporting automation, managing delivery cadence
• Provide hands-on functional production support (issue triage, root cause analysis, and resolution) and drive continuous improvement based on operational metrics and user feedback.
• Identify, communicate, and mitigate risks, assumptions, issues, and decisions throughout the full lifecycle of delivering technology solutions.
• Support change management by preparing warehouse teams for new and enhanced capabilities through demos, training, and documentation.

Skills

Warehouse operations

Automation & AI

NetSuite integration

Project management

Analytical thinking

Education

Bachelor’s Degree in Supply Chain

Tools

WMS/WES systems

NetSuite

ERP integration middleware

Job description

PCS Wireless is seeking a Business Systems Analyst to join our Supply Chain Operations team in the US. You will bridge warehouse operations and technology, embedding with teams to understand workflows and design automation solutions.

You’ll own end-to-end initiatives, from identifying opportunities to defining requirements and delivering integrated systems with NetSuite and partner tools.