Senior Systems Analyst: Logistics Automation & Platform Services

Medline Industries, LP; Northbrook (IL); On-site; USD 101,000 - 152,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Job summary

Medline Industries, LP is seeking a Senior Systems Analyst to own the IT platform layer for warehouse automation, including servers, middleware, and integrations. You will coordinate with site operations, application development, and external vendors to ensure high availability of WCS/WES and related systems.

The role involves on-site responsibilities, incident management, and driving continuous improvement across automation platforms.

Qualifications

• Demonstrated experience supporting enterprise Windows and/or Linux systems in a production environment with meaningful uptime expectations.
• Strong troubleshooting and root-cause analysis skills to isolate faults across integrated systems.
• Experience managing external technology vendors — escalation, support contracts, SLA accountability, and driving resolution of issues outside your direct control.
• Hands-on scripting experience with PowerShell, Python, or Bash.
• Experience implementing or operating monitoring and alerting solutions, including dashboards and log analysis.
• Experience supporting logistics, distribution, manufacturing, or another operations-driven environment where system downtime has immediate physical business impact.

Responsibilities

• Maintain the availability, performance, and lifecycle of the server, OS, database, and middleware layers supporting WCS/WES, sortation, conveyance, and related automation platforms.
• Coordinate with Operations Management to triage automation issues, isolate fault domains, and determine resolution ownership.
• Manage change for automation platforms under production constraints, including patching and upgrade planning around site downtime.
• Serve as the primary technical escalation point to MHE and automation vendors and track vendor performance against SLAs.
• Build and improve dashboards for site leadership and support teams using monitoring platforms like LogicMonitor or Splunk.
• Configure and manage Windows, Linux, virtualization, and core infrastructure services underpinning WCS/WES.
• Develop scripts and apply IaC/CI/CD practices to automate health checks and deployment across sites.
• Apply AI-driven capabilities to reduce alert noise and accelerate runbooks and knowledge sharing.

Job description

Medline Industries, LP is seeking a Senior Systems Analyst to own the IT platform layer for warehouse automation, including servers, middleware, and integrations. You will coordinate with site operations, application development, and external vendors to ensure high availability of WCS/WES and related systems.

The role involves on-site responsibilities, incident management, and driving continuous improvement across automation platforms.