Warehouse Automation Relationship & Success Lead

Proactive Technical Limited; London (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

Proactive Global is seeking a Relationship & Customer Success Manager to lead client partnerships in the warehouse automation sector. You will manage recruitment delivery, coordinate the Talent Attraction team, and provide strategic advice on talent trends.

This role requires building long-term relationships and ensuring high-quality recruitment outcomes for clients. The position involves leading cross-functional teams, delivering KPI-driven results, and evolving client solutions as projects

Qualifications

• Proven experience in relationship management or customer success roles.
• Understanding of automation, robotics, or logistics is a plus.
• Experience leading resourcing or talent acquisition teams.
• Strong communication and stakeholder management.

Responsibilities

• Build strong client relationships through regular meetings and clear recruitment performance discussions.
• Coordinate delivery of specialised recruitment solutions and lead the Talent Attraction team.
• Provide market insights on talent availability and salary trends for warehouse automation.
• Monitor KPIs and ensure service delivery meets client expectations.

Skills

Relationship management

Account management

Client engagement

Leadership

Technical understanding of automation

Job description

Proactive Global is seeking a Relationship & Customer Success Manager to lead client partnerships in the warehouse automation sector. You will manage recruitment delivery, coordinate the Talent Attraction team, and provide strategic advice on talent trends.

This role requires building long-term relationships and ensuring high-quality recruitment outcomes for clients. The position involves leading cross-functional teams, delivering KPI-driven results, and evolving client solutions as projects