Relationship Manager - Software

Proactive Technical Limited; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Proactive Global is seeking a Relationship Manager within its Software Recruitment division to build strong client partnerships, lead recruitment delivery, and guide Talent Attraction teams to success.

You will translate client hiring needs into clear role specs, monitor KPIs, and provide market insights on software talent, salary trends, and hiring challenges to drive growth and digital transformation for clients.

Qualifications

• Proven experience in a Relationship Manager, Customer Success, Account Management, or Recruitment Delivery role.
• Strong understanding of software and technology roles across engineering, product, cloud, infrastructure, cybersecurity, and data.
• Excellent interpersonal and communication skills for working with multiple stakeholders.
• Experience leading recruitment or Talent Attraction teams and managing service delivery against client expectations.

Responsibilities

• Build strong client relationships through regular meetings to discuss recruitment performance and hiring needs.
• Serve as the key contact for customers, understanding technical requirements of software roles.
• Provide market insights on talent availability, salary trends, and hiring challenges.
• Monitor recruitment KPIs and ensure weekly KPIs and client SLAs are met.
• Collaborate with Sales, Talent Attraction, and Leadership to drive client outcomes.

Skills

Relationship management

Account management

Recruitment delivery

Customer Success

Software recruitment

Stakeholder management

ATS/CRM proficiency

Tools

ATS

CRM

Recruitment technologies

Job description

Role Overview

The Relationship Manager - Software Recruitment division will play a critical role in ensuring clients receive exceptional recruitment services. This position is responsible for building long-term client relationships, managing the delivery of specialised recruitment solutions, and leading internal Talent Attraction teams.

By understanding both client hiring requirements and the evolving software talent market, you will ensure companies secure the highly skilled professionals they require to drive business growth, innovation, and digital transformation.

Key Responsibilities

Client Relationship & Account Management

• Build strong relationships with clients through regular virtual and onsite meetings to discuss recruitment performance, hiring requirements, and workforce planning.
• Serve as the key point of contact for customers, understanding the specific technical requirements of roles within the software industry, including Software Engineers, Developers, Product Managers, DevOps Engineers, Data Professionals, and Technology Leaders.
• Provide market insights into talent availability, salary trends, competitor activity, and hiring challenges specific to the software sector, enabling clients to make informed recruitment decisions.
• Hold Quarterly Business Reviews (QBRs) with clients to present recruitment performance data, highlight successes, and identify areas for continuous improvement.

Service Delivery & Talent Attraction Management

• Work closely with clients to secure detailed job vacancies and clearly communicate role-specific requirements to the Talent Attraction team.
• Manage the performance of the Talent Attraction team, ensuring they source, screen, and deliver qualified candidates for permanent software and technology positions.
• Monitor and track recruitment KPIs, including time-to-fill, quality of hire, fill rate, interview ratios, and offer acceptance rates to ensure the team consistently meets or exceeds client expectations.
• Ensure all recruitment activity is aligned with agreed service levels and recruitment strategies.

Customer Success & Retention

• Ensure clients are satisfied with the recruitment services provided, proactively addressing challenges and adapting recruitment strategies to changing hiring needs.
• Collaborate with Business Development teams to identify opportunities for expanding recruitment partnerships and introducing additional talent solutions.
• Develop long-term strategic partnerships with clients, ensuring their recruitment needs are supported as they grow and evolve.
• Act as an escalation point for customer concerns, ensuring issues are resolved quickly and professionally.

Internal Team Leadership & Collaboration

• Provide ongoing coaching and guidance to Talent Attraction team members to ensure they understand client requirements, market trends, and role specifications.
• Ensure recruitment activity is fully tracked and reported using internal systems.
• Monitor Talent Attraction team performance, ensuring weekly KPIs and client SLAs are consistently achieved.
• Work collaboratively with Sales, Talent Attraction, and Leadership teams to ensure successful customer outcomes.

Market Knowledge & Strategic Advisory

• Stay informed about trends and developments in software engineering, cloud technology, data analytic, cybersecurity, artificial intelligence, and digital transformation.
• Offer guidance on salary benchmarks, competitive hiring landscapes, and strategies for attracting highly sought-after software talent.
• Help clients anticipate future hiring needs and workforce challenges, ensuring they have access to the talent required to achieve their business goals.
• Provide strategic recruitment recommendations that support long-term talent acquisition success.

Key Qualifications

• Proven experience in a Relationship Manager, Customer Success, Account Management, or Recruitment Delivery role, preferably within technology or software recruitment.
• Strong understanding of software and technology roles, including engineering, product, cloud, infrastructure, cybersecurity, and data functions.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and manage multiple stakeholder groups.
• Experience leading recruitment or Talent Attraction teams and managing service delivery against client expectations.
• Strong problem-solving and account management capabilities.
• Familiarity with ATS, CRM, and recruitment technologies.
• Ability to analyze recruitment data and provide meaningful recommendations to clients.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.

Proactive Global is acting as an Employment Business in relation to this vacancy.