Wanderlust Concierge — Create Memorable Guest Experiences

The Belgrove Resort; West Palm Beach (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality’s The Belgrove Resort in West Palm Beach is seeking a Concierge to elevate guest experiences across our 4-Diamond property. You’ll be the go-to source for hotel amenities, local recommendations, and a memorable stay, delivering warm, attentive service to guests from around the world.

The role is part of our Guest Services team, offering opportunities to grow within a dynamic, award-winning hospitality company on a picturesque Florida property.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication; strong local area knowledge.
• Willing to work weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Establish relationships with local area restaurants, shops and attractions.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Communicate all pertinent information to manager on duty.
• Assist other departments as needed.

Skills

People skills

Communication

Outgoing personality

Local area knowledge

Computer skills

Fast-paced work

Stand for shift

Weekend/holiday availability

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality’s The Belgrove Resort in West Palm Beach is seeking a Concierge to elevate guest experiences across our 4-Diamond property. You’ll be the go-to source for hotel amenities, local recommendations, and a memorable stay, delivering warm, attentive service to guests from around the world.

The role is part of our Guest Services team, offering opportunities to grow within a dynamic, award-winning hospitality company on a picturesque Florida property.