Concierge: Create WOW Moments for Guests

BENCHMARK; West Palm Beach (FL); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Welcome to The Belgrove in West Palm Beach, part of Pyramid Global Hospitality. We are hiring a Concierge for our Guest Services team to create memorable stays and deliver outstanding service.

The ideal candidate will be engaging, possess strong local knowledge, and excel in a fast-paced hospitality environment. You’ll build relationships with local vendors and collaborate across departments to WOW guests and drive guest satisfaction.

Qualifikationen

• High school diploma or equivalent.
• Strong desire to make an impact on others.
• Outgoing and engaging personality.
• Advanced knowledge of the local area.
• Computer skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Willing to work varied shifts including weekends/holidays.

Aufgaben

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and attentive.
• Establish relationships with local area restaurants, shops and attractions.
• Help to resolve problems and WOW guests through recovery when things aren’t right.
• Promote and sell special hotel programs.
• Interact with hotel staff professionally, assisting other departments as needed.
• Communicate all pertinent information to manager on duty.

Kenntnisse

Outgoing personality

Verbal communication

Written communication

Local area knowledge

Computer skills

Weekend/holiday availability

Customer service mindset

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Welcome to The Belgrove in West Palm Beach, part of Pyramid Global Hospitality. We are hiring a Concierge for our Guest Services team to create memorable stays and deliver outstanding service.

The ideal candidate will be engaging, possess strong local knowledge, and excel in a fast-paced hospitality environment. You’ll build relationships with local vendors and collaborate across departments to WOW guests and drive guest satisfaction.