End-User IT Support Engineer

Novo-Building-Products-; Zeeland Charter Township (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Novo Building Products in the United States (Michigan) seeks an IT Support Specialist to diagnose and resolve hardware, software, and network issues across the organization. You will install and configure equipment, support business applications, document solutions, and contribute to system improvements.

The role requires 2–5 years in systems support, strong communication, and knowledge of M365, AD, VMware, and Windows Server. Travel and onboarding/offboarding duties are included.

Qualifications

• 2–5 years of Systems Support/Help Desk experience.
• A customer service mindset with empathy and adaptability.
• Ability to communicate clearly with users, colleagues and management.
• Working knowledge of server and network hardware and Microsoft ecosystems.
• Desire to learn new technologies and tools.

Responsibilities

• Provide frontline IT support to end users via remote tools, phone, and in-person visits.
• Create, review, and close help desk tickets promptly with detailed notes.
• Install and configure workstations, laptops, software, and peripherals.
• Maintain hardware/software inventories and licenses.
• Develop and update SOPs and user guides; train users on best practices.
• Assist with system administration tasks including server updates and patches.
• Coordinate with vendors and internal teams to resolve complex issues.
• Onboard/offboard users and manage accounts (Windows, email, apps).

Skills

Analytical skills

Customer service mindset

Clear communication

Problem solving

Ability to prioritize

Education

Bachelor’s degree in computer science or Information Systems

Tools

Microsoft 365

Active Directory

VMware

Windows Server

Microsoft Office

Terminal Services

Job description

Novo Building Products in the United States (Michigan) seeks an IT Support Specialist to diagnose and resolve hardware, software, and network issues across the organization. You will install and configure equipment, support business applications, document solutions, and contribute to system improvements.

The role requires 2–5 years in systems support, strong communication, and knowledge of M365, AD, VMware, and Windows Server. Travel and onboarding/offboarding duties are included.