IT Support & User Experience Specialist

Novo Building Products; Zeeland (MI); On-site; USD 30,000 - 34,000; Full time

Job summary

Novo Building Products in Zeeland, MI is seeking an IT Support Specialist to diagnose, troubleshoot, and resolve hardware, software, and network issues. You will support day-to-day technology operations, install equipment, document solutions, and escalate complex problems to higher-level teams while improving processes.

The role emphasizes strong communication, proactive problem-solving, and the ability to translate technical concepts into clear guidance for users.

Qualifications

• Two to five years of Systems Support and/or Help Desk Support is preferred.
• Willingness to learn new technologies and adapt to changing environments.
• Experience communicating with users, colleagues, and management to resolve system issues.

Responsibilities

• Provides end-user desktop support via remote tools, phone, and in person visits.
• Creates, reviews, and completes help desk tickets with clear notes.
• Set up, configure, and install new workstations and peripherals.
• Maintain inventory of IT hardware assets and software licenses.
• Train users on software, hardware, and IT security best practices.
• Coordinate with vendors to execute projects.
• Onboarding and offboarding users.

Skills

Analytical skills

Customer service mindset

Effective communication

Problem solving

Team collaboration

Prioritization under pressure

Education

Bachelor's degree in computer science or Information Systems

Tools

M365

VMware

Microsoft Office

Active Directory

Job description

Novo Building Products in Zeeland, MI is seeking an IT Support Specialist to diagnose, troubleshoot, and resolve hardware, software, and network issues. You will support day-to-day technology operations, install equipment, document solutions, and escalate complex problems to higher-level teams while improving processes.

The role emphasizes strong communication, proactive problem-solving, and the ability to translate technical concepts into clear guidance for users.